Return, Refund & Cancellation Policy

Last Updated: 11 August 2026

Welcome to VEDORA.

This Return, Refund & Cancellation Policy explains the terms applicable to purchases made through the VEDORA website, authorised sales channels, and purchases made by VEDORA Distributors/Direct Sellers.

By placing an order or purchasing VEDORA products, you agree to the terms of this Policy.

  1. CUSTOMER RETURNS

Customers may request a return for eligible VEDORA products within 7 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, accessories and other items supplied with the product.
  • The product must not be damaged, altered, worn, misused or tampered with.
  • Proof of purchase/order details may be required.

Products that are damaged after delivery due to misuse, improper handling or normal wear and tear may not be eligible for return.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product is received damaged, defective or different from the product ordered, the customer should contact VEDORA as soon as reasonably possible and preferably within 48 hours of delivery.

Customers may be required to provide photographs, videos, order details or other information to help VEDORA verify the issue.

After verification, VEDORA may provide a replacement, repair where applicable, refund or another appropriate resolution in accordance with applicable law and company policy.

  1. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to hygiene, personal-use, customisation or other legitimate reasons.

The applicable non-returnable conditions, if any, will be disclosed on the relevant product page or at the time of purchase.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.

  1. RETURN REQUEST PROCESS

To request a return, customers may contact VEDORA using the contact details provided on the website.

The customer should provide:

  • Order number
  • Name and contact details
  • Product details
  • Reason for return
  • Photographs or videos where required

VEDORA will review the request and communicate the next steps.

  1. RETURN SHIPPING

Where a return is approved due to a defective, damaged or incorrect product, VEDORA may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns made for reasons other than product defect, damage or incorrect fulfilment, return shipping charges may be borne by the customer where permitted by applicable law and company policy.

  1. REFUNDS

Once an approved return is received and inspected, VEDORA will process the eligible refund.

Refunds will normally be made through the original payment method or another lawful method determined by VEDORA.

The time taken for the refund to reflect in the customer’s bank account, card or payment account may depend on the payment gateway, bank or financial institution.

Shipping charges, transaction charges or other charges may be non-refundable where legally permissible and where disclosed at the time of purchase.

  1. CANCELLATION OF CUSTOMER ORDERS

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

VEDORA reserves the right to cancel an order where there is a genuine operational, technical, payment, pricing, fraud-prevention or legal reason.

If VEDORA cancels an order for which payment has already been received, the eligible amount will be refunded to the customer.

  1. DISTRIBUTOR / DIRECT SELLER RETURNS

VEDORA Distributors/Direct Sellers may be subject to separate return, refund, buy-back and cooling-off rights under the applicable VEDORA Distributor/Direct Seller Agreement and company policies.

Eligible Distributors/Direct Sellers may return eligible products purchased for business participation or resale purposes in accordance with the applicable company policy and applicable law.

Where required by applicable law, VEDORA will provide applicable return, refund or buy-back rights to eligible Direct Sellers.

  1. COOLING-OFF PERIOD

VEDORA provides an applicable cooling-off period to eligible Distributors/Direct Sellers in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and applicable law.

During the applicable cooling-off period, an eligible Distributor/Direct Seller may cancel the participation agreement and return eligible products purchased during the cooling-off period, subject to the applicable return conditions and verification requirements.

No penalty shall be imposed solely for exercising a valid cooling-off right available under applicable law.

The applicable cooling-off period, eligibility conditions, return procedure and refund/buy-back terms shall be communicated in the relevant Distributor/Direct Seller Agreement and applicable VEDORA policies.

  1. COMMISSION REVERSAL

Where a product sale is cancelled, returned, refunded or determined to be ineligible, any commission, incentive, Business Volume or other benefit associated with that transaction may be reversed or adjusted in accordance with the VEDORA Compensation Plan and applicable policies.

No commission or incentive shall be considered finally earned where the underlying transaction is cancelled, refunded, reversed, fraudulent or otherwise ineligible.

  1. REFUNDS RELATING TO DISTRIBUTOR PURCHASES

Where a Distributor/Direct Seller is eligible for a refund under the applicable VEDORA policies, the refund may be subject to verification of the purchase, product condition, applicable return period and compliance with the relevant Distributor/Direct Seller Agreement.

Any applicable commission, incentive or Business Volume adjustment may be made before or after the refund in accordance with the Compensation Plan.

  1. FRAUDULENT OR ABUSIVE RETURNS

VEDORA reserves the right to investigate suspected fraudulent, excessive, manipulated or abusive return or refund requests.

VEDORA may reject or restrict a return or refund request where there is reasonable evidence of fraud, misuse, product tampering, false information or violation of company policies, subject to applicable law.

  1. PRODUCT CONDITION

Returned products must be securely packed and protected against damage during return transportation.

VEDORA may inspect returned products before approving a refund, replacement or other resolution.

  1. REFUND TIMELINE

Approved refunds will be initiated within a reasonable period after verification and approval.

The actual time for receiving the refund may vary depending on the payment gateway, bank, card issuer or other payment service provider.

  1. EXCHANGE / REPLACEMENT

Where applicable, VEDORA may offer replacement of an eligible defective, damaged or incorrectly supplied product instead of a refund.

Replacement availability will depend on product availability and the circumstances of the case.

  1. CHANGES TO THIS POLICY

VEDORA may update this Return, Refund & Cancellation Policy from time to time to reflect changes in products, services, business policies, technology or applicable laws.

The updated Policy will be published on this page with a revised “Last Updated” date.

  1. CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, restrict or limit any consumer right or legal remedy that cannot lawfully be excluded or limited under applicable law.

Where any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.

  1. CONTACT US

For return, refund or cancellation requests, customers and Distributors/Direct Sellers may contact VEDORA:

Email: contact@vedoraofficial.in
WhatsApp: +91 9136092633
Website: vedoraofficial.in

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